Sales Policy

Effective Date: January 8, 2025

At BriskCiteino, we are committed to providing you with a smooth, transparent, and secure shopping experience. This Sales Policy outlines the terms and conditions for purchasing products on our website, BriskCiteino.com. By making a purchase with us, you agree to comply with this policy.

1. Product Availability and Pricing

  • Product Availability:
    All products listed on BriskCiteino.com are subject to availability. While we strive to keep our website up-to-date, there may be occasions when an item is out of stock or discontinued. In such cases, we will notify you and provide options for alternatives or a full refund.

  • Pricing:
    All prices are displayed in U.S. dollars and are subject to change without notice. Prices may be updated periodically, and any adjustments will be reflected on our website. BriskCiteino makes every effort to ensure the accuracy of pricing information, but errors may occur. If a pricing error is discovered after your purchase, we will inform you immediately. You will have the option to proceed with the corrected price, cancel your order, or receive a full refund.

  • Sales Tax:
    Applicable sales tax will be charged based on your shipping address and local tax laws. Sales tax is calculated during the checkout process.

2. Order Processing and Confirmation

  • Order Confirmation:
    Once you complete your purchase, you will receive an order confirmation email that includes your order details, payment method, and shipping information. This confirmation serves as proof that we have received your order, but it does not guarantee product availability until your order has been processed.

  • Order Processing:
    Orders are processed within 1-2 business days after receipt. During peak seasons or sales periods, processing may take a bit longer. You will receive a shipping confirmation email once your order has been dispatched.

  • Order Cancellation:
    You may cancel your order within 24 hours of placing it. If you wish to cancel your order, please contact our customer service team as soon as possible at info@briskciteino.com or call (480) 207-1742. After the 24-hour window, orders may be in the process of shipment and cannot be cancelled.

3. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal: Secure online payment option for PayPal users.
  • Gift Cards: If applicable, you may redeem a BriskCiteino gift card during checkout.

Payment is due at the time of purchase. BriskCiteino uses industry-standard encryption to process your payment securely, and we do not store any sensitive payment information.

4. Shipping and Delivery

  • Shipping Costs:
    Shipping fees are calculated based on your location and the size/weight of your order. Shipping costs will be displayed during the checkout process before you confirm your purchase.

  • Shipping Methods:
    We offer a variety of shipping methods, including standard and expedited shipping. Delivery times will vary based on the shipping method chosen and the destination.

    • Domestic Orders: Typically delivered within 5-7 business days.
    • International Orders: Delivery times vary based on the destination. Customs fees and import duties may apply for international shipments.

  • Shipping Delays:
    While we aim to ship your order as quickly as possible, factors such as weather, holidays, or courier delays can sometimes affect shipping times. BriskCiteino is not responsible for any delays caused by shipping carriers.

  • Shipping Address:
    Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or lost packages due to incorrect address information.

5. Returns and Exchanges

  • Return Policy:
    We accept returns of most new, unopened items within 30 days of purchase. For detailed return instructions, please refer to our Refund and Returns Policy.

  • Exchanges:
    We do not offer direct exchanges. If you wish to exchange an item, please follow the return process to return the original product for a refund, and then place a new order for the desired item.

6. Warranty and Product Guarantees

  • Manufacturer Warranty:
    Many of our products come with a manufacturer’s warranty, which may cover defects or issues related to workmanship or materials. Please check the product description or contact us for warranty details.

  • Defective or Damaged Items:
    If you receive a defective or damaged item, please contact us within 7 days of receiving your order. We will provide you with a replacement or full refund at no additional cost.

  • Product Quality:
    We work closely with trusted manufacturers to ensure the quality of every item we sell. However, if you have any concerns regarding product quality, please reach out to us, and we will assist you in resolving the issue.

7. Customer Service

At BriskCiteino, we value our customers and are here to assist you with any questions or concerns regarding your order. Our customer service team is available to help with product inquiries, shipping status, returns, and more.

8. Sales Policy Changes

BriskCiteino reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to periodically review this policy for any updates.

By completing your purchase on BriskCiteino.com, you acknowledge and agree to the terms of this Sales Policy.