Refund and Returns Policy

Effective Date: January 8, 2025

At BriskCiteino, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a flexible Return and Refund Policy to ensure a hassle-free process. Please read through this policy carefully to understand our guidelines regarding returns, refunds, and exchanges.

1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, the following conditions must be met:

  • Item Condition: The item must be unused, in the original packaging, and in the same condition as when it was received.
  • Proof of Purchase: You must provide the original receipt or proof of purchase. This can be a confirmation email or order number.
  • Exclusions: Certain items, such as customized products, gift cards, or downloadable software, are not eligible for returns. Please see our list of non-returnable items below.

2. Non-Returnable Items

The following products are non-returnable:

  • Customized Products: Any items that have been personalized or made to order.
  • Gift Cards: Once purchased, gift cards cannot be returned or refunded.
  • Software and Digital Downloads: Digital products, such as software or downloadable materials, are not eligible for return.
  • Opened or Used Items: If an item has been opened or used, it cannot be returned unless it is defective or damaged.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at info@briskciteino.com or call (480) 207-1742 to request a return authorization.
  2. Prepare Your Item: Ensure the item is in its original condition and packaging. Include any accessories, manuals, or documentation that came with the item.
  3. Ship the Item: Once your return is authorized, we will provide you with instructions on how to return the item. You will be responsible for the return shipping cost unless the item was damaged, defective, or we made an error with your order.

Please note that we recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

4. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return eligibility requirements. If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used during the purchase.

  • Refunds to Credit Cards: If you paid with a credit card, the refund will be issued to the same credit card used for the purchase. Please note that it may take up to 10 business days for the refund to reflect on your card, depending on your bank or credit card issuer.

  • Shipping Fees: Original shipping charges are non-refundable unless the return is due to an error on our part (e.g., defective item, incorrect item shipped). Return shipping costs are the responsibility of the customer unless otherwise specified.

5. Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately. We will provide a full refund or replacement at no additional cost to you. In some cases, we may request photographs of the damaged or defective product to assist with processing your claim.

To report a damaged or defective item, please contact us within 7 days of receiving your order. After this period, we may not be able to offer a refund or replacement.

6. Exchanges

We do not offer direct exchanges at this time. However, if you would like to exchange an item for a different model or size, please follow the return process to return the original item for a refund, and then place a new order for the desired product.

7. Late or Missing Refunds

If you have not received a refund after the indicated processing time, please first check your bank or credit card statement. Refunds may take several business days to appear in your account due to processing times by financial institutions.

If you still have not received your refund, please contact us at info@briskciteino.com or call (480) 207-1742 for assistance.

8. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please do not hesitate to reach out to our customer service team:

By purchasing from BriskCiteino.com, you acknowledge and agree to the terms outlined in this Refund and Returns Policy.