Shipping Policy

Effective Date: January 8, 2025

At BriskCiteino, we strive to ensure that your orders are processed and delivered as quickly and efficiently as possible. This Shipping Policy outlines the terms and conditions regarding the shipping of products purchased through our website, BriskCiteino.com. By placing an order, you agree to the following shipping terms.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to ensure that you receive your products in a timely manner. The delivery times for each shipping method depend on your location and the shipping carrier used.

      • Domestic Orders (within the U.S.):

        • Standard Shipping: Typically delivered within 5-7 business days after processing.
        • Expedited Shipping: Typically delivered within 2-3 business days after processing.
        • Priority Shipping: Typically delivered within 1-2 business days after processing.

      • International Orders: Delivery times vary depending on the destination and the customs process. Shipping typically takes between 7-21 business days for most international orders. Please note that customs delays or local regulations may affect delivery times.

      • Processing Time: Orders are processed within 1-2 business days from the time the payment is confirmed. Orders placed on weekends or holidays may take longer to process. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

2. Shipping Costs

Shipping costs are calculated based on the destination, size, and weight of your order. You can view the shipping charges during the checkout process before you confirm your purchase.

      • Free Shipping: We offer free standard shipping on all domestic orders over $50. For orders below this amount, shipping charges will apply.
      • International Shipping Fees: For international orders, shipping fees will vary based on the destination and the selected shipping method.

3. Shipping Address

Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or lost shipments caused by incorrect or incomplete address information. If there is a mistake in your address, please contact our customer service team as soon as possible to correct the information.

      • Address Changes: If you need to change your shipping address after placing your order, please contact us immediately at info@briskciteino.com or call (480) 207-1742. We will make every effort to accommodate address changes, but changes may not be possible once your order has been processed.

4. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number and a link to track your shipment. You can use the tracking number to monitor your package’s journey from our warehouse to your doorstep.

If you experience any issues with tracking or if your package is delayed, please contact us at info@briskciteino.com, and we will assist you in resolving the issue.

5. Shipping Restrictions

      • PO Boxes: We do not ship to PO Box addresses for most orders. Please provide a valid residential or business address for shipping.
      • International Restrictions: Certain items may be restricted or prohibited for shipment to specific countries due to local customs regulations. If we are unable to fulfill your order, you will be notified, and a full refund will be issued.

6. Shipping Delays and Issues

While we aim to process and ship your orders as quickly as possible, delays may occur due to various reasons, such as:

      • Weather Conditions: Severe weather can cause shipping delays, especially during winter months.
      • Holidays and Peak Seasons: Increased demand during holidays or sales events may extend processing and shipping times.
      • Carrier Delays: Shipping carriers (such as USPS, UPS, FedEx, etc.) may experience delays due to unforeseen circumstances.

We are not responsible for delays caused by external factors, but we will do our best to assist you in tracking your order and resolving any issues.

7. Customs, Duties, and Taxes (for International Orders)

For international shipments, your order may be subject to customs duties, taxes, and other fees imposed by your country’s government. These charges are the responsibility of the customer and are not included in the shipping fees paid at checkout.

      • Customs Fees: Customs fees and duties vary by country and are determined by the customs authority in your region.
      • Customs Declaration: We will comply with all customs regulations, and the value of your order will be declared accurately on the customs forms.
      • Payment of Duties: Any applicable customs fees or import taxes will be billed directly to the customer by the carrier.

For more information on customs duties and taxes in your country, please contact your local customs office or the shipping carrier.

8. Shipping Damage or Lost Packages

In the unlikely event that your order is damaged during shipping or goes missing, please contact us immediately at info@briskciteino.com or call (480) 207-1742. We will work with the carrier to resolve the issue.

      • Damaged Items: If your order arrives damaged, please take photographs of the damage and email them to us within 7 days of receiving the package. We will assist you with a replacement or refund.
      • Lost Packages: If your package is lost in transit, we will assist you in filing a claim with the shipping carrier. If the package is confirmed as lost, we will either resend the order or issue a full refund, based on your preference.

9. Contact Us

If you have any questions or concerns about our shipping policy or your order, please feel free to contact us:

By placing an order on BriskCiteino.com, you acknowledge and agree to the terms outlined in this Shipping Policy.